Tell us about a time you stepped into something unfamiliar. What did you learn about yourself?
When I started consulting for Phaphama SEDI, it felt like stepping into a completely different world. I was used to structured, quantitative environments, and suddenly I was working with people whose primary focus was community impact and social change. I remember feeling out of my depth at first. I was unsure of the right answers and very aware that the decisions we were helping with affected real people, not just numbers on a screen.
What I learned about myself was that I’m deeply motivated by purpose. Being surrounded by people who cared so much about their community made me realise how strongly I value using my skills to help others, not just to chase career milestones. I also discovered that I am more comfortable with uncertainty than I thought. Instead of shutting down when things were not clear, I found myself leaning into conversations, listening more, and trusting my ability to grow into the space. That experience sparked a genuine passion for non-profit work and showed me that giving back isn’t something I want to fit in on the side – it's something I want woven into my career.
If you had to design a team survival kit for navigating the unknown, what 3 things (skills, attitudes, or tools) would you include?
1 Integrity: In uncertain situations, you often don't have perfect information, but you still have to make decisions that affect people, money and trust. Integrity is the anchor. It means being honest about what you know and don't know, not bending the truth to look good, and doing the right thing even when no one is watching. In a team, integrity creates psychological safety. People know they're getting the real picture, not a filtered version, so they can make better decisions together.
2 Respect: When you're navigating the unknown, you need every perspective you can get. Respect means genuinely valuing other people's ideas, backgrounds, and ways of thinking, even when they're different from your own. It shows up in how you listen, how you give and receive feedback, and how you handle disagreements. A respectful team can challenge each other without it becoming personal, which leads to better problem-solving under pressure.
3 Accountability: In ambiguous situations, roles and outcomes can blur. Accountability keeps things clear. It means owning your commitments, admitting when you've made a mistake, and following through on what the team is relying on you to do. When everyone is accountable, the team moves faster: people trust that others will deliver, issues are surfaced early, and there's less time spent managing excuses and more time spent finding solutions.
How do you stay grounded when you're outside your comfort zone?
I've spent so much time outside my comfort zone that it almost feels like home now. Over time, I've learned that growth usually sits on the other side of discomfort, so I've trained myself to see nervous feelings as a signal that I'm about to learn something – not as a warning to step back. What keeps me grounded is repetition and mindset. The more you deliberately put yourself in stretching situations, the less overwhelming they become. I remind myself that I've handled uncertainty before. I don't need to be perfect on day 1, and I can figure things out as I go. That perspective helps me stay calm, present and open-minded, even when things feel unfamiliar or high stakes.